"Where have you been before, guys? I've been looking for software like yours for the ages..."
You can launch the database updating by:
- the main menu (File, Update Database);
- the proper button at the main toolbar;
- the Update Database link at the Updates panel of the Latest Results window.
After the database updating is launched a window appears, displaying the process.
If you are an unregistered user
In case you didn't mention the name and the password for free updates, a window appears where you are offered to type them in. There is a link at the bottom of the window by which you can proceed to our site, where after filling in a simple form you get the password.
If the name and the password are mentioned and the period of validity is not expired, the software downloads permitted updates and adds them to your database automatically.
If the name or the password is wrong, the program is not able to connect the server, containing the updates, and you get an appropriate message.
Check whether you entered the right name and password to get updates and try again.
If you are a registered user
If you applied the registration key you got after registration and the period of validity is not expired, the software downloads permitted updates from our site and adds them to your database automatically.
If the period of validity is expiring (there are less then 7 days are left) or is expired, you get an appropriate message on your screen, offering to pass to our site to prolong the subscription to updates. If the answer is positive the page of our web-site is opened in the web-browser window, where you can prolong the subscription to the database updates. To ignore the messages of this type check the "do not show this message again" item.
If the downloading is finished successfully, at the bottom the window shows the Details button. Click it to get the information about the particular changes in your database after updating.
If there are no updates detected on the server, you get an appropriate message, close the window then and try to update later.
In case there are additional questions appeared, concerning the database updating of the Tennis Navigator program, study the Updating Database item in the FAQ section for answers.